Warranty Policy

Last Updated: 2026/01/28

At Plaventq, we are committed to ensuring that our customers receive the highest quality products and exceptional service. Our warranty policy is designed to provide peace of mind and assurance for your purchases.

🔧 Warranty Coverage

• Duration: All products purchased from Plaventq come with a standard warranty period, specific to each product category, which typically ranges from 6 months to 1 year from the date of purchase unless otherwise stated.

• Scope: The warranty covers defects in material and workmanship under normal use conditions. It does not cover damages caused by misuse, unauthorized modifications, accidental damage, or wear and tear.

📝 Claim Process

• Initiating a Claim: To initiate a warranty claim, please contact our customer support team at +86 19295866453 or email us at service@plaventq.com. Provide your order details, a description of the issue, and any relevant photos or documentation.

• Evaluation: Our team will assess the claim based on the information provided. If necessary, we may request the product to be returned for further inspection.

• Resolution: Depending on the nature of the defect, we will either repair the item, replace it with a new or refurbished unit, or issue a refund. The decision will be made in accordance with the terms of the warranty.

🚫 Exclusions

The warranty does not extend to:

• Products with removed or altered serial numbers.
• Damages resulting from external causes such as accidents, abuse, or power surges.
• Consumable parts like batteries, unless specifically covered by the product warranty.

📞 Customer Support

Our dedicated customer service team is available Monday through Friday, 9 AM to 6 PM, to assist you with any questions or concerns regarding your warranty coverage. We take pride in resolving issues promptly and to your satisfaction.

Thank you for choosing Plaventq. We value your trust and are committed to ensuring your shopping experience is nothing short of excellent.