Shipping & Delivery Policy

Last Updated: 2026/01/30

At Plaventq, we are committed to providing reliable and efficient shipping services to ensure your purchases reach you promptly and in excellent condition. Our shipping policy is designed with your convenience in mind, offering clarity and peace of mind throughout the delivery process.

🚚 Shipping Coverage

• Free Shipping: We offer complimentary shipping on all products within the contiguous 48 states of the USA. This ensures that you receive great value without any hidden costs.

• Exclusions: Please note that free shipping does not apply to orders shipped to Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, and P.O. Boxes.

🕒 Order Processing Time

• Processing Duration: Orders are processed within 1-2 business days after confirmation. During this time, we prepare your items for shipment, ensuring they are packed securely and handled with care.

📦 Delivery Timeframe

• Standard Delivery: Once dispatched, orders typically arrive within 12-15 days. We partner with reliable carriers to ensure your products are delivered safely and timely.

• Tracking Your Order: When your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor your package’s journey from our warehouse to your doorstep.

🔄 Address Accuracy

To prevent delays, please double-check that your shipping address is correct at checkout. If you need to make changes after placing an order, contact us immediately at +86 19295866453 or service@plaventq.com.

📞 Customer Support

Our dedicated customer support team is available Monday through Friday, 9 AM to 6 PM, to answer any questions or concerns regarding your shipment. Whether you need assistance tracking your package or have inquiries about delivery options, we are here to help.

🔔 Delays and Issues

While we strive for prompt delivery, unforeseen circumstances such as weather conditions or carrier delays may impact delivery times. In such cases, we will keep you informed and work diligently to resolve any issues.

🌍 International Shipping

Currently, Plaventq only ships within the United States. We are working on expanding our reach to serve international customers in the future.

Thank you for shopping with Plaventq. We appreciate your trust and are committed to delivering your products securely and efficiently. Enjoy a worry-free shopping experience with our comprehensive shipping services.