About Us

Last Updated: 2026/01/30

Welcome to Plaventq, where shopping is not just a necessity, but an experience tailored for our valued customers in the United States. We are Hubei Heyue Trading Co., Ltd., a dedicated supplier of high-quality general merchandise, committed to enriching lives with our diverse product offerings.

🚀 Our Mission

At Plaventq, our mission is to bring convenience, quality, and happiness to every household. We aim to deliver products that meet your everyday needs while ensuring a seamless shopping experience. Our team is driven by passion and innovation, constantly striving to exceed customer expectations.

🌟 Our Vision

We envision a world where shopping transcends beyond transactions, creating lasting relationships with our customers. Through reliability and exceptional service, we aspire to become your go-to destination for all things you cherish.

🔍 Order Processing and Shipping

• Order Handling Time: All orders are processed within 1-2 business days to ensure swift dispatch.
• Delivery Timeframe: Expect your order to arrive within 12-15 days. We take pride in providing timely deliveries to keep you satisfied.
• Shipping Cost: Enjoy free shipping across the contiguous 48 states of the USA. Please note, this excludes Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, and P.O. Boxes.

🔄 Returns and Refunds

• Return/Exchange Period: Customers can return or exchange products within 14 days of receipt. We stand by the quality of our products and aim for hassle-free resolutions.
• Refund Processing Time: Once approved, refunds will be credited back to your payment method within 7 business days.

🕒 Customer Service Availability

Our dedicated customer support team is here to assist you from Monday to Friday, 9 AM to 6 PM. While we rest and rejuvenate over the weekends and public holidays, feel free to leave us a message and we’ll get back to you promptly.

💳 Payment Options

We offer secure and convenient payment methods including Visa, MasterCard, American Express,Klarna, and PayPal. Your security and privacy are our top priorities.

📧 Contact Us

For any inquiries or support, reach out to us via phone at +86 19295866453 or email us at service@plaventq.com. We value your feedback and are here to make your shopping experience exceptional.

Thank you for choosing Plaventq, where your satisfaction is our motivation. Together, let’s create a brighter tomorrow filled with endless possibilities.