Returns & Exchanges Policy

Last Updated: 2026/01/30

At Plaventq, we are dedicated to ensuring that our customers have a satisfying shopping experience. We understand that sometimes returns or exchanges are necessary, and we strive to make this process as seamless as possible. Here is our comprehensive policy regarding returns and exchanges.

🔄 Return Policy

• Eligibility: Products can be returned within 14 days of receipt if they are in their original condition, unused, and in the original packaging. Please retain all tags and labels.

• Process: To initiate a return, contact our customer support at +86 19295866453 or email us at service@plaventq.com with your order details and reason for return. Our team will guide you through the return process.

• Shipping Costs: Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service to ensure your return reaches us safely.

• Refunds: Once we receive and inspect the returned item, refunds will be processed within 7 business days back to your original payment method. You will receive a confirmation email once your refund has been issued.

🔁 Exchange Policy

• Eligibility: Exchanges follow the same eligibility criteria as returns. Items must be in original condition and packaging.

• Process: For exchanges, please contact us with your order information and details about the item you wish to exchange. If the desired replacement item is not available, we will offer alternatives or proceed with a refund.

• Shipping Costs: Plaventq covers the shipping cost for sending out the exchanged item if the original product was incorrect or defective.

🚫 Non-Returnable Items

Certain items may be non-returnable due to hygiene reasons or custom orders. These will be clearly indicated on the product page.

📦 Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos and details. We will prioritize resolving the issue by providing a replacement or refund.

⏰ Customer Support Availability

Our customer service is available Monday through Friday, 9 AM to 6 PM. Feel free to reach out for assistance or any queries regarding your returns and exchanges.

Thank you for choosing Plaventq. Our goal is to ensure your satisfaction with every purchase, and we are here to assist you throughout your shopping journey.