Contact Us

Last Updated: 2026/01/30

Welcome to Plaventq, your trusted partner in discovering high-quality general merchandise that enhances your everyday life. As part of Hubei Heyue Trading Co., Ltd., our commitment is to serve our customers throughout the United States with excellence and care.

🌐 Our Mission

At Plaventq, we are driven by a mission to transform shopping into a delightful experience. Our goal is to provide products that not only meet but exceed your expectations, bringing joy and convenience directly to your doorstep.

💡 Our Vision

We envision a future where Plaventq becomes synonymous with trust and quality. By fostering strong relationships with our customers, we aim to be your preferred choice for all your household needs and more. Our vision is to create a seamless shopping journey that inspires confidence and satisfaction.

📦 Order Processing and Delivery

• Order Handling Time: We process all orders within 1-2 business days, ensuring you receive your purchases promptly.
• Estimated Delivery Time: Your order will typically arrive within 12-15 days. We prioritize efficient and reliable delivery services to bring you peace of mind.
• Shipping Details: Benefit from free shipping across the contiguous 48 states in the USA. Please note that this offer excludes Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, and P.O. Boxes.

🔄 Returns and Refunds

• Return/Exchange Period: We accept returns or exchanges within 14 days of product receipt. Our no-fuss policy is designed to keep our customers happy and confident in their purchases.
• Refund Processing Time: Once approved, refunds will be processed within 7 business days and returned to your original payment method.

⏰ Customer Service Hours

Our friendly customer support team is available to assist you from Monday to Friday, 9 AM to 6 PM. While we rest on weekends and public holidays, you can leave us a message, and we’ll respond as soon as possible.

💳 Payment Methods

Shop with ease using our secure payment options including Visa, MasterCard, American Express, Klarna,and PayPal. We ensure your transactions are safe and secure at all times.

📞 How to Reach Us

For any questions or support, please contact us at +86 19295866453 or email us at service@plaventq.com. Your feedback is invaluable to us, and we are eager to assist you in any way we can.

Thank you for choosing Plaventq, where we strive to make every shopping experience exceptional. Join us on this journey to explore endless possibilities and enrich your life with quality and convenience.