Frequently Asked Questions (FAQ)

Last Updated: 2026/01/30

Welcome to Plaventq's FAQ section! Here, we’ve compiled answers to some of the most common questions we receive from our customers. If you need further assistance, please don't hesitate to reach out to our customer service team.

🛒 Orders and Shipping

• How do I place an order? Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and choose a payment method.

• What are the shipping costs? We offer free shipping on all orders within the contiguous 48 states of the USA. Additional charges apply for shipments to Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, and P.O. Boxes.

• How long will it take to receive my order? Orders are processed within 1-2 business days and typically delivered within 12-15 days.

🔄 Returns and Exchanges

• What is your return policy? You may return items within 14 days of receipt if they are in original condition and packaging. For more details, please refer to our Return and Exchange Policy.

• How do I initiate a return or exchange? Contact our customer support at +86 19295866453 or email us at service@plaventq.com with your order details, and we’ll guide you through the process.

💳 Payments

• What payment methods do you accept? We accept Visa, MasterCard, American Express, Klarna,and PayPal. All transactions are secured to ensure your safety and privacy.

• When will I be charged for my order? Your credit card or PayPal account will be charged at the time of purchase.

🔍 Product Information

• Where can I find product specifications? Detailed product specifications can be found on each product page under the description section.

• Are the colors of the products accurate? We strive to display product colors as accurately as possible, but variations in monitor settings may cause slight differences.

📞 Customer Support

• What are your customer service hours? Our support team is available Monday through Friday, 9 AM to 6 PM, excluding weekends and public holidays.

• How can I contact customer service? You can reach us by phone at +86 19295866453 or via email at service@plaventq.com.

🌍 Miscellaneous

• Do you ship internationally? Currently, we only ship within the United States. We hope to expand our services internationally in the future.

If your question wasn't answered here, please feel free to contact us. Thank you for choosing Plaventq! We are committed to providing you with excellent service and a seamless shopping experience.